Amusement parks see millions of people visiting their parks and attractions each year. People find great enjoyment in gathering at these parks, riding the rides with their friends and family and viewing the many different forms of entertainment available. The key to each parks success is providing an amazing visitor experience to ensure that...
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We’ve all been there, standing in queue lines that are way too long and just don’t seem to be moving. You stand there wondering how long the line will take and if it’s worth standing in it. Too long of a queue drives customers away and makes it less likely that they will return. Retailers find themselves trying to combat long queues with a...
Retailers are constantly looking for ways to decrease wait times and service times in order to improve customer satisfaction. Optimizing queue metrics allows retailers to take action in their own stores and implement new procedures to keep customer traffic flowing. Queue metrics can answer a number of different questions that arise in a typical...
From retail stores, rental services, movie theaters and amusement parks, many industries today have service counters or have a customer wait line. These facilities understand that customers have come to them for a specific service but also understand that customer satisfaction can be just as important to ensure repeat visits or entice extended...