Free weekly demonstrations. Register for a demo

How to Use SenSource’s Support Portal

January 24, 2023

In today’s world, it seems harder than ever to find good customer service. Most of us dread the runaround of calling an 800-number and being put on hold. But it won’t be that way when you reach out to SenSource.

We are so proud of our Support Department! Whenever we reach out to customers for testimonials, they always comment on how friendly and helpful our support team is.

Don, a long-time Customer Support Specialist, explains, “I’ve been with SenSource for 11 years. I’ve seen a lot of the evolution of our sensors and software over that time. There’s very little my team and I haven’t seen before! We’re always ready to help.”

To keep that continuous communication between customers and Don and the rest of the support team, we’ve developed a robust support ticketing system. You can access it in two simple ways – through email or through the platform.

The Email Option

To submit a support ticket by utilizing your own email without logging into any platform, all you need to do is send an email to

As our support technicians reply to your ticket, you will receive an email response that you can reply to directly. You will also receive email notifications of any support ticket status changes.

Should you have any attachments, you can include them on your email and they will automatically be attached to your ticket.

The Platform Option

If you’d prefer to utilize our ticket platform, simply go to and login. If you are a first time visitor to the site, it will prompt you to register for an account with your email address.

Once you are logged in, you will be able to submit a new ticket. You can also see every ticket associated with your email address that has been previously submitted. If you have multiple employees within your organization using our platform, you will be able to see their tickets as well.

Regardless of which route you choose, our support team is on standby and ready to assist you with any questions related to your SenSource people counting system!

Tech Support: Monday – Friday • 8:00 am – 5:00 pm EST