As technology advances so do the needs of patrons. People of all ages now have computers, cell phones and/or tablets within arm’s reach at any given moment. They’ve become used to the idea of having information at their fingertips and many get deterred if the information that they’re looking for isn’t readily available to them.
Customers are expecting more from restaurant and store technology offerings than ever before. Innovative technologies have now turned into daily necessities for many millennials. The desire to have everything at their fingertips such as, online ordering, mobile payments and loyalty rewards has become an everyday occurrence to some.
Libraries are constantly adapting and changing the way they function based on what patrons needs are. The advancement in technology has slowly morphed the needs of patrons from only looking to libraries as an information hub with books to looking at libraries for a plethora of items including computer labs, 3-D printers and even educational classes and seminars.
SenSource Inc., now offers iBeacon solutions, completing the company’s location-based interior analytics package to retailers. SenSource recently announced their partnership with Footmarks secure SmartConnect BLE solution, a retailer’s mobile app and consumers’ opt-in participation. Retailers gain insight into shopper demographics and behaviors while avoiding privacy concerns commonly associated with other mobile tracking technologies.
This June, the Place New York 2015 conference will be held right in the heart of the city. This conference is a one day event occurring on June 9th. It is a premier retail conference to learn, discuss and strategize consumer engagement and business intelligence solutions.
The Rescue Mission of the Mahoning Valley is always in need of assistance and volunteers from the community. On Wednesday, May 13th, part of the SenSource team volunteered their time to help organize the warehouse for the Rescue Mission.
The Rescue Mission receives many generous donations from the community and local stores but all of those donated items need to be sorted and separated. By allowing volunteers to organize the warehouse they are able to cut overhead costs within their non-profit organization. This also helps to ensure that donated items are not wasted and the correct items can get to the people that need them most.
Fast casual dining is a fairly new segment to the restaurant industry. Things change rapidly, however, trying to maintain quality food and better ingredients while also offering fair pricing and fast and friendly service remains the goal. Understanding the details of operations allows for predictive analysis to manage labor costs and insight into wait times to improve customer satisfaction.
Implementing a new technology system can be a daunting task. The University of Akron was recently presented with this challenge for their Student Union. They had an existing people counting system in place but knew it needed upgraded and went through five simple steps to figure out exactly what they needed.
- – Define the problem and objective
- – Find a supplier
- – Install and implement the solution
- – Assess the solution
- – Make better decisions
Over the past week retailers have really been put under fire when it comes to employee work schedules, specifically on-call scheduling. Some big retailers require their employees to call in the night before or the morning of a shift to see if they will be working that day.
The ACUI 2015 annual expo and conference in San Antonio has come to a close. Thank you to everyone who came out to visit us at the Expo! There were about 1,500 individuals in attendance from 296 institutions. It was a great turnout to say the least.